Returns & Warranty Policy

Last updated: 9 October 2026

7-day returns

You can request a return within 7 days of your order being completed (collected or delivered), from My Ordersor Track Order. Items must be in the condition you received them, with all accessories and the box.

• Faulty, not as described, wrong item or damaged on delivery: full refund or replacement, and we cover return costs.
• Changed your mind: refund once we receive and check the item. Sealed items must be unopened; return delivery is at your cost.
• Phones and tablets must have iCloud / Google accounts removed before return.

How refunds work

1. We review your request and contact you.
2. Bring the item to our showroom (Stanbank Building, 8th Floor, Shop A14, near the Archives, Nairobi CBD) or we arrange collection.
3. We check the item and refund to M-Pesa (or the original payment method), usually within 3 working days. You get an email and SMS when it's sent.

Warranty

Each item shows its warranty on the product page and your receipt:

• New items: manufacturer warranty (usually 1 year) — we help you claim it.
• Used and refurbished items: our shop warranty (1–6 months as stated) covering faults that weren't caused by drops, water, misuse or unauthorised repairs.

For a warranty claim after the 7-day return window, call us on 0797 261 336 or visit the showroom with your receipt. We repair, replace or refund.